Withpema (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our Platform, whether as a Tribute Page administrator, signatory, donor, service provider, or visitor.
By using Withpema, you agree to the terms of this Privacy Policy in addition to our Terms of Service and Acceptable Use Policy.
We may collect the following categories of information:
Personal Identification Data: Full name, phone number and email address.
Verification Data (KYC/AML): Copies of identification documents, proof of address, relationship to deceased, and other verification details.
Payment & Transaction Data: Donation amounts, payment methods (e.g., M-PESA, Paystack, card details via PSPs), payout account information.
Tribute Page Content: Photos, videos, written tributes, and memorial details that you voluntarily share.
Technical Data: IP Address, device type, browser, location, and usage analytics.
Service Provider Data: Business name, contacts, service details, compliance documents.
We use the information we collect for the following purposes:
To create and manage Tribute Pages.
To process donations and disbursements securely.
To verify user identity and comply with anti-money laundering (AML) and counter-terrorism financing laws.
To provide streaming and online vigil services.
To connect families with vetted service providers.
To monitor for fraud, misuse, or suspicious activity.
To communicate with you regarding your account, donations, or services.
To improve our Platform and user experience.
We do not sell your personal data. We may share your information only in the following cases:
With Payment Service Providers (PSPs): Such as M-PESA, Paystack, or banks, to process donations and payouts.
With Service Providers: Where you engage with vendors (e.g., florists, transport providers) through the platform.
For Compliance: With regulators, law enforcement, or courts where legally required.
Within Withpema Limited: To trusted employees or partners who require access to perform their duties, under strict confidentiality.
We use industry-standard encryption and secure servers to protect your data.
Access to personal data is restricted to authorized staff.
While we take reasonable steps to safeguard your data, you acknowledge that no system is completely secure.
We retain personal data only as long as necessary for the purposes stated in this Policy or as required by law.
Tribute Page content may be retained for memorial purposes unless you request deletion.
Transaction records may be retained for up to 7 years to comply with financial regulations.
Under the Kenya Data Protection Act (2019) and other applicable laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal retention requirements).
Withdraw consent for processing where applicable.
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights are infringed.
If you access or use Withpema from outside Kenya, your data may be transferred and processed in other jurisdictions. We ensure appropriate safeguards are in place to protect your information.
We use cookies and similar technologies to improve site functionality, personalize your experience, and analyze usage.
You can manage or disable cookies through your browser settings, though this may limit some features.
Withpema is not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Changes will be posted on our website, and your continued use of Withpema after updates constitutes acceptance of the revised policy.
If you have questions or requests about this Privacy Policy, please contact us:
Email: info@withpema.co.ke
Phone: +254720637837
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